Digital Products: Due to the nature of digital content, all digital downloads, recordings, or e-books purchased through the online store are final sale and non-refundable.
Physical Goods:
Returns are generally only accepted for items that arrive damaged or defective, and you must notify us within 30 days of receipt.
Clothing items may be returned within 14 days of delivery if they are unworn, unwashed, and in original condition.
2. Evidence and Documentation
To process a return or refund for damaged goods, customers must provide clear evidence of the issue.
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| Photos of the damaged item and original packaging |
3. Shipping Costs for Returns
Please be advised that the cost of shipping for returning an item is the sole responsibility of the customer. Return shipping costs are non-refundable and will not be included in the final refund amount. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
4. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment. Please note that while orders are typically processed quickly, shipping timelines for original delivery vary between 4 and 20 business days.
5. Contact Information
To initiate a return or report a damaged item, please contact us at:
Email: beth.copado@lightlinksenergyhealing.com
